| Problems are classified as critical
or non-critical. A problem is considered critical
if the e-Pharmacy is not accessible on-line or your client is not able to
complete a transaction. If there is a critical problem, we probably
already know and are working to resolve the issue. However, you may
report critical problems 24/7/365 by calling 516-965-3572. This
number may be used to report critical problems only.
Reports of critical problems are usually responded to in less than 1hr.
All other problems are considered non-critical. Support for non-critical problems is available via E-Mail, or Telephone. See the table below for details on our support options.
|
| Support Method | Description | Response Time | |
| You send us an email. We respond via email. | Within 12hrs. | Send E-mail to support@vetinternetpharmacies.com | |
| Telephone | You call us. If we cannot help you immediately you may leave a message and we will call you back. | Within 6hrs. | Call 631-757-2844 |